Refund policy

Refund & Cancellation Policy

Last updated: September 9, 2026

At Distryct Official, we aim to provide clear, high-quality digital educational products and subscription services.

This Refund & Cancellation Policy explains the conditions applicable to refunds, withdrawals, subscription cancellations, duplicate or unauthorized charges and issues relating to digital products purchased through distryctofficial.co.uk.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights available under applicable law.

1. Digital Products and eBooks

Distryct Official sells digital educational products, primarily including downloadable eBooks and other digital materials relating to responsible dog education, training and behaviour.

Because these products are supplied digitally and may be made available immediately after payment, special rules apply to cancellation and withdrawal rights.

Immediate Access to Digital Content

Where a customer requests or expressly agrees to receive immediate access to digital content before the expiry of an applicable statutory withdrawal period, the customer may be required to:

  • Give prior express consent for the supply of the digital content to begin immediately;

  • Acknowledge that beginning the supply may result in the loss of the statutory right of withdrawal; and

  • Receive confirmation of that agreement as required by applicable law.

Where all legally required conditions have been satisfied and delivery or access to the digital content has begun, the customer may lose the statutory right to withdraw from the purchase.

In those circumstances, purchases of successfully delivered digital content are generally non-refundable for change-of-mind reasons.

This does not affect any rights the customer may have where the digital content is defective, inaccessible, incorrectly supplied, materially different from its description or otherwise does not comply with applicable consumer law.

2. Statutory Withdrawal Rights

Customers located in the European Union, European Economic Area or United Kingdom may have a statutory right to withdraw from certain distance contracts within 14 days, subject to applicable legal exceptions.

For digital content that is not supplied on a physical medium, this right may cease once supply begins where the customer has provided the legally required prior express consent and acknowledgement.

Where the conditions required to remove the statutory right of withdrawal have not been satisfied, the customer's applicable statutory withdrawal rights remain unaffected.

Any statutory withdrawal request will be handled in accordance with the consumer protection legislation applicable to the transaction.

3. Digital Products That Are Defective or Not as Described

The restriction on change-of-mind refunds does not remove a customer's statutory rights where digital content is defective or does not conform to the contract.

If you experience a genuine problem with a Distryct Official digital product, including where:

  • The purchased content cannot be accessed because of an issue attributable to Distryct Official;

  • The incorrect product has been delivered;

  • The product is materially different from the description presented at the time of purchase;

  • The digital file is defective or unusable; or

  • The product otherwise fails to meet mandatory consumer law requirements,

please contact us at:

Email: officiallolaboyer@outlook.com

We will review the issue and, where appropriate or legally required, may provide a replacement, restore access, correct the issue, offer a price reduction or issue a full or partial refund.

Nothing in this section limits any remedy available under applicable consumer protection legislation.

4. Subscription Services

Certain Distryct Official products may include optional monthly recurring subscription services providing educational follow-up, additional digital materials, guidance and related customer support.

The applicable subscription price, billing frequency and principal subscription conditions will be presented before the customer completes the purchase.

By purchasing a recurring subscription, the customer authorizes the applicable payment provider to process recurring payments according to the billing frequency disclosed at checkout until the subscription is cancelled.

5. Cancelling a Subscription

Customers may request cancellation of a recurring Distryct Official subscription at any time.

To cancel, contact:

Email: officiallolaboyer@outlook.com

Please provide sufficient information for us to identify the subscription, such as the email address used when purchasing.

To prevent the next recurring payment, the cancellation request should be made before the next scheduled billing date.

Once a subscription cancellation has been processed:

  • Future recurring payments will stop;

  • The subscription will not renew for an additional billing period; and

  • Access to any services or content associated with the current paid period may continue until the end of that period, unless otherwise stated or required by applicable law.

We aim to confirm subscription cancellation requests as quickly as possible.

6. Subscription Refunds

Cancelling a subscription does not automatically entitle the customer to a refund of payments already validly charged for a billing period that has already begun or for services or digital content already supplied.

However, refunds will be provided where required by applicable consumer law.

Depending on the nature of the subscription, customers may also have statutory withdrawal rights during an applicable cooling-off period.

Where a service begins during a statutory withdrawal period at the customer's express request and the customer subsequently exercises a valid right of withdrawal, the customer may, where permitted by law, be responsible for a proportionate amount corresponding to services already provided.

Where a subscription includes digital content supplied immediately, the rules described under Digital Products and eBooks may apply to that digital content.

7. Duplicate or Incorrect Charges

If you believe that you have:

  • Been charged more than once for the same transaction;

  • Been charged an incorrect amount;

  • Been charged after a subscription was validly cancelled; or

  • Experienced another billing error,

please contact us as soon as possible.

Email: officiallolaboyer@outlook.com

Phone: +34 649 315 893

We will review the relevant payment records and, where an incorrect or duplicate charge is confirmed, take appropriate corrective action, including issuing a refund where applicable.

Customers are encouraged to report billing issues promptly, but nothing in this policy imposes an artificial deadline that removes any statutory rights available under applicable law.

8. Unauthorized Transactions

If you believe that a payment associated with Distryct Official was made without your authorization, please contact us promptly so that we can investigate the transaction.

You should also contact your bank, card issuer or payment provider where appropriate.

Distryct Official may request reasonable information necessary to identify the transaction and investigate the circumstances.

Nothing in this policy limits any rights available to customers under applicable payment services, card network or consumer protection rules.

9. Payment Disputes and Chargebacks

If you experience a problem with a purchase, subscription or payment, we encourage you to contact Distryct Official first so that we have an opportunity to investigate and resolve the matter directly.

Many billing, access and subscription issues can be resolved quickly through customer support.

However, contacting Distryct Official before contacting a bank or payment provider is not intended to restrict any statutory or contractual right a customer may have to dispute a transaction through their bank, card issuer or payment provider.

We reserve the right to provide relevant transaction, delivery, subscription, communication and purchase records to payment processors, banks or card networks where necessary to respond to a payment dispute.

10. Approved Refunds

Where a refund is approved or legally required, it will normally be returned to the original payment method used for the transaction, unless another method is expressly agreed or required by applicable law.

Distryct Official will initiate approved refunds without undue delay and within any timeframe required by applicable consumer law.

After a refund has been initiated, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer or payment provider.

Distryct Official cannot control processing times imposed by independent financial institutions after a refund has been submitted.

11. Educational Nature of the Products

Distryct Official products provide general educational information relating to dog education, training, behaviour and responsible ownership.

Differences in training results, individual expectations or the time required to achieve a particular result do not by themselves mean that a digital product is defective or entitle a customer to a refund.

Every dog is different, and results may depend on factors including age, temperament, health, environment, previous experiences, owner participation and consistent application of the educational methods provided.

This provision does not affect a customer's legal rights where the purchased content itself is defective or fails to conform to the contract.

12. Contact Us

For refund, cancellation, subscription, access or payment enquiries, please contact:

Trading Name: Distryct Official

Legal Owner: Lola Boyer Martinez

DNI/NIF: 74012837X

Principal Address:
Avenida Constitución 29, P06 DR
03660 Novelda, Alicante
Spain

Email: officiallolaboyer@outlook.com

Phone: +34 649 315 893

Website: distryctofficial.co.uk

Support Hours:
Monday – Friday
09:00 – 17:00 (Spain time)

We aim to respond to customer enquiries within 24 hours.

Business Information

Trading Name: Distryct Official

Legal Owner: Lola Boyer Martinez

DNI/NIF: 74012837X

Business Type: Individual / Natural Person operating in Spain under the trading name Distryct Official.

Principal Address:
Avenida Constitución 29, P06 DR
03660 Novelda, Alicante
Spain

Operations:
Sale of digital educational products focused on responsible dog education, training and behaviour, including downloadable eBooks and optional monthly subscription-based educational follow-up services.

Payment Types: One-time payments and recurring subscription payments.

Billing Descriptor: DISTRYCTOFFICIAL.CO.UK

Legal Notice

This website is operated under the trading name Distryct Official by Lola Boyer Martinez, acting in her own name as an individual business owner / sole trader in Spain.

The digital products and subscription services provided through Distryct Official are intended for general educational and informational purposes relating to responsible dog education, training and behaviour.

Nothing in this Refund & Cancellation Policy excludes, restricts or overrides mandatory consumer rights that cannot legally be waived.

© 2026 Distryct Official. All rights reserved.