Shipping policy

Shipping & Digital Delivery Policy

Last updated: September 9, 2026

At Distryct Official, we aim to provide a clear, reliable and transparent purchasing experience.

This policy explains how orders for our digital products and subscription-based services are processed and delivered.

Distryct Official currently provides digital products and online educational services only. No physical goods are shipped.

1. Digital-Only Products

Distryct Official primarily offers digital educational products relating to responsible dog education, training and behaviour, including:

  • Downloadable eBooks

  • Digital educational materials

  • Training guides

  • Online educational resources

  • Subscription-based educational content

  • Follow-up materials and guidance included with applicable subscriptions

Because our products and services are delivered electronically, no physical shipping is required and customers will not receive a parcel or physical product by post or courier.

2. Order Processing

Orders are processed electronically after payment has been successfully completed and confirmed.

Once payment has been authorized, the purchased digital product or access instructions will normally be made available automatically or sent to the email address provided during checkout.

In certain circumstances, processing may take longer due to:

  • Payment verification

  • Fraud prevention checks

  • Technical issues

  • Incorrect customer information

  • Temporary service interruptions

Where additional verification is necessary, access may remain pending until the relevant checks have been completed.

3. Delivery Times

Digital products such as eBooks and downloadable educational materials are generally delivered immediately or shortly after successful payment confirmation.

Depending on the product purchased, delivery may occur through:

  • A download link displayed after checkout

  • A download link sent by email

  • Secure online access

  • A customer account or members' area

  • An online educational platform

  • Another digital delivery method specified at the time of purchase

Although most digital products are delivered immediately, occasional technical or payment-processing delays may occur.

4. Subscription Services

Certain Distryct Official products may include optional recurring subscription services.

Subscription services may provide customers with:

  • Additional educational materials

  • Ongoing training guidance

  • Follow-up content

  • Digital resources

  • Customer support relating to the subscribed service

Initial access will normally be provided after the first successful subscription payment.

Additional content or services may then be supplied throughout the applicable subscription period according to the description presented at the time of purchase.

Recurring subscription payments will be processed according to the billing frequency disclosed before checkout.

5. How Digital Products Are Delivered

Depending on the product or service purchased, customers may receive access through one or more of the following methods:

  • Email

  • Direct digital download

  • Secure download link

  • Customer account

  • Members' area

  • Online educational platform

  • Digital documents or files

  • Other electronic communication methods described before purchase

The exact delivery method may vary depending on the product selected.

6. Customer Email Address and Information

Customers are responsible for providing a valid and accurate email address and any other information required to complete the purchase and deliver the digital product.

Please check that your email address is entered correctly before completing payment.

If incorrect or incomplete information provided by the customer prevents automated delivery, Distryct Official will make reasonable efforts to assist once the customer contacts us and provides sufficient information to identify the purchase.

Customers are also encouraged to check:

  • Spam folders

  • Junk folders

  • Promotions folders

  • Email filtering settings

if a delivery email does not appear in the main inbox.

7. Delivery and Access Problems

If you successfully complete a purchase but do not receive the purchased digital product or cannot access the service, please contact us.

Examples of delivery issues may include:

  • Download link not received

  • Download link not functioning

  • Incorrect digital product delivered

  • Unable to access purchased content

  • Subscription access not activated

  • Technical errors affecting delivery

We will review the relevant order and make reasonable efforts to restore access or provide the purchased content as quickly as possible.

Where a digital product cannot be supplied or otherwise fails to comply with applicable consumer protection requirements, the customer's statutory rights remain unaffected.

8. Incorrect Email Address

If a customer enters an incorrect email address during checkout, automated delivery may fail.

Please contact us at:

Email: officiallolaboyer@outlook.com

and provide sufficient information to identify the purchase.

Where we can reasonably verify the transaction, we will attempt to correct the contact information and resend or restore access to the purchased digital product.

For security purposes, we may request information necessary to verify that the person requesting access is the purchaser.

9. Payment Verification

In some cases, a payment may require additional processing or verification by Stripe, the customer's bank, card issuer or another payment service provider.

Digital access may be delayed until the payment has been successfully authorized and confirmed.

Distryct Official is not responsible for delays caused solely by independent banks, card issuers or payment processors, although we will make reasonable efforts to assist customers with identifying the status of their order.

10. No Physical Shipping Charges

As Distryct Official currently sells digital products and online services only:

  • No physical shipping fees are charged;

  • No courier delivery is required;

  • No physical tracking number is issued;

  • No customs duties apply to physical delivery; and

  • No physical delivery address is required solely for shipping purposes.

Billing information may still be requested where necessary for payment processing, fraud prevention, taxation or other legal requirements.

11. Delivery Availability

Our digital products and services are primarily offered to individual customers located in the United Kingdom and Europe.

Because delivery is electronic, eligible customers can normally access purchased products without physical geographic shipping restrictions.

However, access to certain products, payment methods or services may be limited where required by applicable law, payment-provider restrictions or technical availability.

12. Refunds and Cancellations

The delivery of digital content may affect statutory withdrawal rights once access or supply has begun and the legally required conditions have been satisfied.

Refunds, subscription cancellations, withdrawal rights and defective digital content are governed separately by our Refund & Cancellation Policy.

Nothing in this Shipping & Digital Delivery Policy is intended to limit any mandatory consumer rights.

13. Contact Us

If you have any questions regarding an order, digital delivery, subscription access or a purchased product, please contact:

Trading Name: Distryct Official

Legal Owner: Lola Boyer Martinez

DNI/NIF: 74012837X

Principal Address:
Avenida Constitución 29, P06 DR
03660 Novelda, Alicante
Spain

Email: officiallolaboyer@outlook.com

Phone: +34 649 315 893

Website: distryctofficial.co.uk

Support Hours:
Monday – Friday
09:00 – 17:00 (Spain time)

We aim to respond to customer enquiries within 24 hours.

Business Information

Trading Name: Distryct Official

Legal Owner: Lola Boyer Martinez

DNI/NIF: 74012837X

Business Type: Individual / Natural Person operating in Spain under the trading name Distryct Official.

Principal Address:
Avenida Constitución 29, P06 DR
03660 Novelda, Alicante
Spain

Operations:
Sale and electronic delivery of digital educational products focused on responsible dog education, training and behaviour, including downloadable eBooks and optional recurring subscription-based educational follow-up services.

Primary Markets: United Kingdom and Europe.

Payment Types: One-time payments and recurring subscription payments.

Billing Descriptor: DISTRYCTOFFICIAL.CO.UK

© 2026 Distryct Official. All rights reserved.